Returns & Exchanges

At 99 Bikes, we want you to be 100% satisfied with your gear, which is why we offer a 30-day return policy for unused items in their original packaging. Whether you ordered the wrong size or changed your mind, our team is here to help you get back on the road.

1

Check Eligibility

Ensure your item is in its original condition, unused, and includes all tags and packaging before initiating a return.

2

Submit a Request

Log into your account or use our online portal to submit a return request and receive your unique RMA number and shipping label.

3

Pack and Ship

Securely pack your items, attach the provided return label, and drop the package off at any authorized shipping location or a local 99 Bikes store.

4

Receive Refund

Once our technicians inspect your return, we will process your refund to the original payment method or issue a store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing